It is hard to put into words the experience I have had recently with a local antique jewellery store ; where I bought a rough-cut diamond bracelet back in December. It has ultimately made me question what I buy and where I will be spending my money in the future. It most certainly won’t be at Bilkey & Co.
The bracelet was too big for me when I purchased it, and I made sure that it wouldn’t be a problem to get resized. Nearly 3 months later, and still with no bracelet I have literally given up the fight to get the shop owner to act reasonably and provide me with a refund. The excuses have been numerous; her rude manner intolerable, her lack of customer service astounding. She wasn’t even phased when I mentioned that I would look to get a letter from my lawyer sent to her. She said that it didn’t matter what I did – that I could sue her, take her to court – whatever. She WAS NOT going to give me my money back.
I couldn’t believe what a drama this was turning into. I just wanted the bracelet made smaller. At one stage she accused me of being a liar as they had gone ahead and made me a pair of earrings that I had requested!! I had never asked for any earrings to be made? I began to think I was maybe going a bit crazy as what Jeweller would go ahead and get something made, without permission! She also mentioned that she was doing me a favour by getting me a new bracelet and didn’t have to. I had never asked for a new one. I wanted my original one made to fit.
There was never likely to a happy ending when you are dealing with an enraged, grumpy, obnoxious woman who has no regard for her customers. I decided she could be the long-lost sister of Margaret Thatcher. They did look-alike.
The owner (lets call her Lynda) strung me along for about 6 weeks saying that a new bracelet was coming from New York – knowing full-well no such bracelet had ever been ordered. When it did arrive, not only did it NOT look remotely similar, but it was actually slightly bigger than my original and funnily enough, looked just like one that had been sitting in the store for the last 4 months. This woman could not be trusted and how she is still in business is beyond me.
I am grateful to Sue who did all she could to try make a difficult situation easier. I had no choice but to buy something else from the store (that ended up costing me more money) but I just wanted to put the bad experience behind me and never ever venture into this jeweller store again. I can’t imagine it will be around for much longer, can you?